a/ These general terms and conditions of sale apply to all sales made through the website urbanrescontenedores.es.
b/ They apply to customers and deliveries in Europe and Latin America:
c/ By placing an order on the website https://urbanrescontenedores.es/, the customer unreservedly accepts these general terms and conditions of sale.
The customer acknowledges having read, at the time of placing the order, the specific terms and conditions of sale displayed on this screen and expressly declares that they accept them without reservation.
d/ The general terms and conditions of sale may be modified, provided that they appear on the website at the time of ordering.
e/ Any questions about this site or these general terms and conditions of sale can be addressed to us by email at info@urbanrescontenedores.es
f/ The buyer must be over 18 years of age.
2. ORDER
a/ The order is placed by clearly, completely, and accurately filling in the mandatory fields of the online order form, having read and accepted our general terms and conditions of sale, and after completing the payment procedure.
b/ The sales contract is executed by sending or collecting the goods to the customer.
c/ urbanrescontenedores.es undertakes to fulfill orders received on the website only within the limits of available stock. In the event of temporary or permanent unavailability of the product, urbanrescontenedores.es undertakes to inform the customer as soon as possible and to offer them a new delivery date, or an equivalent item, or to cancel their order and refund any amounts already paid. No compensation may be claimed.
3. PRICE
a/ Prices are indicated in euros. They are considered to include all taxes, except shipping and handling costs.
b/ We reserve the right to modify our prices at any time, but we undertake to apply the current price that was communicated to you at the time of your order.
4. DELIVERY-COLLECTION
a/ Unless otherwise specified, delivery will be made to the address indicated when placing the order.
Customers may also collect the equipment directly from our store during opening hours.
In this case, the shipping costs indicated on the order will be refunded.
b/ For information purposes only, shipping times are one week. Unless otherwise specified when placing the order, the maximum delivery time is 15 working days from the date of receipt of payment.
c/ The fixed contribution to shipping costs is specified at the time of ordering on the online form.
d/ Cases of force majeure, administrative decisions, delivery difficulties on the part of the manufacturer, or economic disruptions entitle us to extend the delivery period. In this case, we undertake to notify our customers of any delays in delivery.
e/ Risks are transferred to the customer upon shipment of the goods from our warehouses (or those of our supplier in the event that the latter delivers the goods directly). However, if the goods arrive damaged, the customer has the option of refusing them or making reservations, confirmed by email within 48 hours with the carrier.
5. ORDER COMPLIANCE CHECKS
The buyer is obliged to check the condition of the products delivered and the correct receipt of the instructions for use. The buyer has a period of three working days from delivery to submit a complaint to URBANRES CONTENEDORES by email (info@urbanrescontenedores.es) or post regarding any non-conformity or defect in the products delivered. After this period, the products will be considered compliant and free from any defects.
When receiving packages, customers are advised to check the apparent condition of the products at the time of delivery and to ensure that the instructions for use have been correctly received.
In the event of any anomaly, damaged packaging, missing products, products that do not comply with the order, damaged or broken products, it is the customer's responsibility to make the specific reservations and complaints they deem necessary on the delivery note, or even to refuse the package when it is obviously damaged at the time of delivery.
The customer must then contact customer service, whose contact details are specified in point g, to inform them of the reservations made at the time of delivery. We will then inform you of the procedure to follow, in particular for the return of the goods.
En el caso de una entrega aceptada que no se ajuste al pedido, el cliente nos informa, por los medios arriba indicados, enviando, en la medida de lo posible, una fotografía del producto no conforme.
6. PAGO
a/ El precio vence inmediatamente en la fecha del pedido.
b/ Aceptamos pago por los medios
– Mediante transferencia bancaria, le enviamos nuestros datos bancarios por correo electrónico a petición expresa del cliente.
– El pago en 3 plazos con tarjeta de crédito o cheque debe ser entre 100€ y 3.500€, y solo es posible para cualquier pedido realizado por un particular: Se facturan gastos administrativos de 19,90€ impuestos incluidos.
Para luchar contra el fraude, cuando el cliente elige pagar en 3 cuotas con tarjeta de crédito o cheque, recibe un correo electrónico pidiéndole que confirme su elección y que la justifique enviando comprobante de domicilio, documento de identidad con menos de 3 meses de antigüedad. . El expediente es estudiado por el departamento financiero, que se reserva el derecho de aceptar o rechazar el pago en 3 plazos en un plazo de 14 días.
En caso de negativa por parte del Departamento Financiero, se enviará un correo electrónico informativo al cliente. Se ofrecerá al cliente otro medio de pago si éste desea mantener su pedido. En ausencia de un nuevo método de pago, el pedido no podrá ser validado y será cancelado.
– By check: The check must be made payable to URBANRES CONTENEDORES and sent to the same address. A copy of the check holder's valid proof of identity must be attached to the check. Payment by check will only be validated after a period of 10 business days from the day following the date of actual collection of the check. The order will only be shipped after the check has been validated.
6.1 NON-PAYMENT
Any amount including taxes that is not paid by the due date will result in the customer paying penalties set at a rate of 10%. However, this rate may not be less than three times the legal interest rate. These late payment interest charges shall be incurred automatically and without any formal procedure or prior notification. In addition, in the event of late payment, these penalties shall be supplemented by a lump sum recovery fee of €40 excluding VAT, as well as the costs of a registered letter at the current postal rate, informing the defaulting party of their debt. Our company reserves the right to request additional compensation if the collection costs incurred exceed this amount, upon presentation of supporting documents.
7. RETENTION OF TITLE
a/ The transfer of ownership of the products to the buyer will only take place after full payment of the price by the buyer, regardless of the date of delivery of the products.
8. PRODUCTS
a/ The technical descriptions and photographs of the products offered have been prepared with the utmost care by specialists. However, they are not contractually binding. Likewise, if errors have occurred, https://urbanrescontenedores.es shall not be held liable under any circumstances.
b/ The motor powers indicated correspond to the maximum rotation speed. They are provided by the motor manufacturer and are its responsibility.
c/ The products offered comply with the legislation of the European Community and France in force.
d/ We decline all responsibility in the event that the product delivered does not comply with the legislation of the country of delivery outside the EC.
e/ We invite our customers to read the instructions for use or any other information attached to the product or on the product or its packaging (precautions for use, conditions of use). Defects in use or maintenance would deprive the customer of their right to the warranty.
9. RIGHT OF RETURN, WITHDRAWAL, AND EXCHANGE
a/ Satisfied or refunded:
– As a “consumer” or non-“professional” buyer, you have the right to return an item for any reason within 14 days of receiving the package, provided that it is in perfect condition and in its original packaging, as evidenced by the postmark. Items returned incomplete, damaged, used, or dirty will be refunded after applying a discount, which varies depending on the condition of the equipment received and any missing items.
– To exercise your right of withdrawal, you must expressly notify us in advance and by any means of your desire to withdraw from the contract, by post, email, or telephone. You may use the withdrawal form.
Beyond this period, URBANRES CONTENEDORES may refuse any return or modification, and the sums paid by the non-professional buyer will remain with them.
– Professional buyers may not modify their orders or withdraw from them. The right of withdrawal between professionals is only applicable when the following three conditions are met:
The contract must be concluded outside the establishment.
The subject matter of the contract must not fall within the company's main field of activity.
The number of employees in the company must be less than or equal to five.
b/ The cost of fees will be distributed as follows:
– Delivery error, non-compliant order, description error, damaged material upon receipt. urbanrescontenedores.es will refund the price of the product, the shipping costs charged, and will bear the return costs.
– Exercise of the right of return and withdrawal: AGRO MÁQUINAS
will refund the price of the product. Return shipping costs remain the responsibility of the customer.
– You wish to exchange equipment for personal reasons. Return shipping costs remain the responsibility of the customer. As well as any shipping costs for the exchanged product (unless shipping costs for the product in question are offered).
c/ The refund will be made within a maximum period of 14 days from receipt of the return. The refund will be made by transfer to a bank account, or by credit to the bank account of the card used, or by check.
10. ADVICE AND SETTING UP THE EQUIPMENT
a/ When you purchase a machine, our technicians are available via online chat during our store's opening hours to provide you with any information you may require.
We recommend that you contact us before using the equipment for the first time, via online chat during our store's opening hours, so that our technicians can explain how it works, how to assemble it, precautions to take to use the machine in optimal safety conditions, the potential risks inherent in using the machine, and the safety instructions to be observed.
You can also visit our store during opening hours to receive all this advice.
We can also offer you an assembly service for your equipment. Contact us via online chat to find out how.
b/ It is also very important to remember to read the instructions for use provided with each product carefully before using it for the first time.
Therefore, you agree to read the instructions for use before using the machine for the first time and expressly comply with all start-up, maintenance, and safety instructions that must be strictly observed with reference to the instructions for use supplied with the product, which you cannot ignore.
c/ Upon receipt of the equipment, if for reasons beyond our control and despite the care we take in preparing our orders, you do not find the instructions for use of the machine in the packaging, you must never use it.
Please contact us immediately, and we will send you a new copy of the instruction manual as soon as possible.
d/ We inform you of the need to use personal protective equipment, where appropriate, for any use of the products. In fact, there are potential risks inherent in the use of the machines, and it is advisable to use appropriate protective equipment, such as:
- Ear protection
– Visor
– Helmet
– Safety glasses
– Chainsaw-resistant forestry jacket
– Cut-resistant work gloves
– Cut-resistant leggings
– Safety pants or overalls
– Cut-resistant safety shoes or boots
- Dust mask
The protective equipment chosen must comply with European safety standards and be suitable for the intended use.
e/ You agree to communicate all this information and send the user manual to the interested parties if you are not acting on your own behalf or entrusting the machine to a third party.
f/ You must be an adult over the age of 18 to purchase and use our products.
g/ We recommend that you consult the technical characteristics of the products indicated in the product data sheets and that you respect the type of use for which this product is intended.
11. WARRANTIES AND AFTER-SALES SERVICE
a/ The warranty period is indicated on the item. In the absence of details, the legal warranty applies.
b/ In the event of a defective product during the legal warranty period, and under normal conditions of use and maintenance, the customer must contact our advisors via live chat or directly contact the product manufacturer, who will find the after-sales service station closest to their home. If the product is returned to our workshop, after inspection, the product will be repaired or replaced. In the case of a warranty claim, the customer is responsible for the initial shipping costs and URBANRES CONTENEDORES is responsible for the return shipping costs. If it is not a warranty claim, we will provide a quote for the repair. The customer is responsible for both the initial and return shipping costs.
c/ The warranty does not cover:
- Damage covered by your civil liability insurance.
– Cases related to faulty use or maintenance.
– Cases of normal wear and tear or external material incidents.
– Cases of professional or intensive use.
– Items ordered by communities and companies have a 6-month warranty.
– Equipment purchased by a professional in the same field as the seller.
– Damage or malfunction resulting from intensive or professional use when the equipment is not designed for such use.
– Cases relating to the consequences of intervention by a repairer not approved by URBANRES CONTENEDORES or by the manufacturer.
– Products shipped outside the area of application of these general terms and conditions of sale.
d/ When the product is no longer under warranty, our advisors can refer you to the manufacturer's approved after-sales service closest to the customer's address. The customer may also return the product to URBANRES CONTENEDORES, which will provide a quote. The repair will be carried out in our workshops after we receive the quote with the handwritten words “good for agreement,” the date, and the customer's signature, accompanied by a check drawn on a French bank. Return shipping costs are the customer's responsibility.
e/ The customer is solely responsible for the choice of products, their storage, and their use. URBANRES CONTENEDORES is not responsible for the sites to which hypertext links may refer from its site.